FAQ
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WHERE CAN I ORDER DELIVERY?
Delivery is carried out throughout Ukraine, as well as abroad to all countries, except Russia and Belarus.
HOW FAST WILL I RECEIVE MY ORDER?
If the product is in stock, your order will be shipped within 1-2 business days. If some products are not available at the time of ordering and must be manufactured, their delivery may take up to 10-12 business days.
CAN I ORDER A CUSTOM BAG?
Sure. We do custom-made products. You can choose any of our models, leather color and accessories. As a nice bonus for waiting, we will put your initials on it. The sewing period is 10-12 business days. To order, we are waiting for you on INSTAGRAM
SHIPPING COST
Orders in Ukraine are delivered by Nova Poshta company.
International orders are delivered by Ukrposhta or Nova Poshta.
The cost of delivery is calculated according to the tariffs of the carrier company.
CAN I EXCHANGE OR RETURN ITEMS?
You can exchange or return the product within 14 calendar days from the moment of purchase of the product in the store or receive the order by mail, provided you have a sales receipt, preservation of the product's appearance, all tags and original complete packaging. There should be no signs of use on the product.
WHO PAYS SHIPPING?
The exchange and return of goods is carried out at the expense of the buyer. If the buyer received a product that does not correspond to the order or a product with a defect, the seller pays for the delivery.
WHICH PRODUCTS ARE NON-EXCHANGEABLE AND REFUNDABLE?
- goods that were in use
- without tags, labels and receipt
- were manufactured according to individual specifications
- were delivered by international delivery outside the territory of Ukraine
- gift certificates
WHEN WILL I RECEIVE MONEY FOR THE PRODUCT I RETURNED?
Refunds are made within 10 working days from the moment we receive the goods.